Job Details

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

Four Seasons Hotel New Orleans

Join a diverse and talented pre-opening team in New Orleans

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule - do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The Position/Role

Housekeeping Coordinator assigns rooms to the Self-Inspectors/Public Area Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors all HotSOS requests and communicates with multiple departments to ensure completion of all guest/internal requests.

Responsibilities

• Record every telephone/radio call in a log book/database. Will also handle guest requests for the Laundry/Valet Department.
• The ability to utilize all systems that relate to Housekeeping: Opera, Word, Golden, Excel, HotSOS, REX, and Outlook.
• Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
• Organize the Housekeeping office ensuring files are updated.
• Monitors the completion of Traces.
• Reviews guest profiles through Golden and executes any request from Golden to Res/HotSOS.
• Prepares the room discrepancy report.
• The ability to utilize the telephones adhering to Four Seasons standards.
• The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
• Record any glitches and information management team and/or properly resolve to ensure guest satisfaction.
• Check staffing levels for the next day.
• Check room status of VIPs arrivals, in-house and stayovers
• Communicate any room and engineering issues. Follow protocol necessary to resolve.
• Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them.
• The ability to assist Housekeeping management in administrative work as directed. The ability to perform other tasks or projects as assigned by hotel management and staff.

About Four Seasons Hotel New Orleans

With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA's best views.

Named one of Fortune Magazine's 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees - people who share a single focus and are inspired to offer great service, personify our company culture.

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.

Learn more about Four Seasons:









Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -